Here are the questions we get asked most often. Read these to see how we try to make your online ordering process, safe, secure and enjoyable. We want to be your one stop shop for all your supplements. Email us with suggestions and we will try to put it on the site!
How Do you ship?
All domestic orders are shipped via United States Postal Service. This service takes 2-7 business days depending on what part of the country you are in.
*Orders placed by 5 p.m. Monday - Friday will ship in 24-48 hours. In the event that all of the items are not in stock at the point of purchase, your order will ship complete when those other item(s) arrive, generally in 3-4 days.
If we have a issue getting your product in stock we will notify you within 7 days.
Please realize that it may take 24 - 48 hours to process your order. By shipping with one of the above selections you will get your package sooner than by shipping ground, but not necessarily in 1 - 3 days.
If you order exceeds these weight limits the additional fees will be added to your shipping charges.
Outside United States
We do not currently ship outside the US
How do you ship to the military?
We use the U. S. POST OFFICE. They get it to the military and they take it from there. It is difficult to tell you how long it takes due to where you may be in the military.
How do you sell items so low?
We have very low overhead and we buy in large quantiites. We like to pass this savings on to you and hope you stay with us as a long term customer.
Can I order by fax or mail?
Yes! You can mail a money order to SUPPLEMENTSTOGO.COM 355 Brogdon Road, Suwannee GA 30024 Suite 205
Can I pay by Personal Check?
We will accept them. BUT, we will make sure they clear the bank and not ship your order for 21 days. .
How do I track my order.
You will receive a shipping confirmation on the day we ship your product. You can come back to our website if you have shipped Fed Ex and click on the Fed Ex Tracking link on our home page. If you have shipped USPS, please email us for a tracking link after waiting at least 7 days from our shipping notification.
Are these the same products we see for twice as much on other sites?
Yes! As stated above, we want your repeat business. We have been in the Supplement Business for 17 years. We are here to stay. We want your business today and tommorrow. We will only carry products we believe in! No fakes!
How do you bill my credit card?
It will show up as SUPPLEMENTSTOGO.COM.
What type of packaging is my order shipped in?
We understand the need for privacy so our orders are shipped in boxes or padded envelopes with our logo on the front.
Discontinued Shipping Policy
We at Supplements To Go try our hardest to offer you, our valued customers each and every one of their desired supplements! In limited occasions, a top supplement brand discontinues a product without any notice. In this event, a product professional will be in touch with you via phone and e-mail to assist you in switching your order to an equivalent product. In the case where you do not respond after we have attempted to contact you, any other items you have ordered will be sent to you and your order will be charged appropriately.
APO/Military Orders: All APO/Military orders are shipped via US Post Office. Shipping will be added when the order is processed, if you need to know the shipping charge send us and email with the order. Since these are sent inside the US and then the Military forwards them shipping is usually at the Domestic rate. Delivery time is usually 1-3 weeks.
RETURN POLICY: We unconditionally guarantee all incorrect or defective merchandise for 15 days from the receipt of shipment. Your order will be reshipped to you at no cost. You wil be issued a return shipping label to return the damaged or incorrect product. If you are not completely satisfied with your purchase you may return or exchange any unopened or defective merchandise for a prompt refund. We cannot accept returns on opened merchandise those products can not be re-sold. All un-opened merchandise can be returned within 15 days for exchange or credit. Customer is responsible for all shipping charges on returns. All returns are subject to a 20% restocking fee. No returns on special orders. Mail returns to (Supplements To Go c/o Return Dept. 355 Brogdon Road, Suwannee GA 30024 Suite 205)
ORDER CANCELLATION POLICY: Orders can be cancelled before they are shipped for a 10% processing fee. Orders that have been shipped can not be cancelled and must be returned by the customer for a 20% restocking fee. Filing a chargeback with your credit card company and receiving the package is a felony. STG reports all internet crime to the proper authorities and turns the person over for to our collection lawyers. Customers filing chargebacks are responsible for all fees incurred to collect the debt.